Privacy Policy

This Privacy Policy describes how Poidex Labs LLC ("Poidex", "we", "us", or "our"), operator of the Poidex Cloud Services platform, collects, uses, discloses, and safeguards your information when you use our website and GPU cloud services (the "Services"). By using the Services, you agree to the practices described here.

1. Data Collection

We collect the following categories of information to operate and improve the Services:

1.1 Information you provide

• Account data: name, email address, company name, and password (stored as a salted hash).
• Billing data: billing address and payment tokens processed by our PCI-DSS compliant partners. Poidex does not store raw card numbers.
• Support data: any information you include when contacting [email protected].

1.2 Information collected automatically

• Usage data: pod creation, runtime, GPU type, and resource consumption used for metering and billing.
• Technical data: IP address, browser type, device identifiers, and access timestamps.
• Log data: server logs for security, fraud prevention, and abuse detection.

We do not access, inspect, or use the contents of your workloads, datasets, or models except where strictly necessary to investigate a violation of our Acceptable Use Policy or to comply with a valid legal request.

2. How We Use Your Data

• To provision, operate, meter, and bill for GPU compute resources.
• To authenticate users and secure accounts.
• To provide customer support and service notifications.
• To detect, prevent, and investigate fraud, abuse, and prohibited activity.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data to third parties.

3. Cookie Policy

We use cookies and similar technologies to operate the website and improve your experience. On your first visit you are shown a cookie consent banner; your choice is recorded in a cookie in your browser. Categories we use:

• Strictly necessary cookies: required for authentication, session management, and security. These cannot be disabled.
• Preference cookies: remember settings such as your cookie consent choice.
• Analytics cookies: help us understand aggregate, anonymized site traffic. These are only set if you select "Accept all".

You may clear or block cookies through your browser settings, though some features may not function correctly as a result.

4. User Data Security

We implement industry-standard technical and organizational measures, including:

• Encryption in transit using TLS 1.2+ for all connections to our website and API.
• Encryption at rest for account credentials and stored billing tokens.
• Key-based SSH authentication and network isolation between customer pods.
• Role-based access controls and the principle of least privilege for internal staff.
• Continuous monitoring, logging, and regular security reviews.

No method of transmission or storage is 100% secure. You are responsible for safeguarding your account credentials and SSH keys.

5. Data Retention

We retain account and billing records for as long as your account is active and thereafter as required to comply with legal, tax, and accounting obligations. Pod data and attached volumes are deleted shortly after a pod or volume is terminated.

6. GDPR Compliance

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR). Poidex acts as a data controller for account data and as a data processor for content you store on your pods.

6.1 Legal bases for processing

• Contract: to provide the Services you request.
• Legitimate interests: to secure the platform and prevent abuse.
• Legal obligation: to comply with applicable law.
• Consent: for non-essential cookies and marketing communications.

6.2 Your rights

• The right to access, rectify, or erase your personal data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact [email protected]. We respond within the timeframes required by applicable law.

7. International Data Transfers

Poidex operates infrastructure in multiple regions. Where personal data is transferred outside the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Children's Privacy

The Services are intended for business and professional use and are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or by email. The "Last updated" date above reflects the most recent revision.

10. Contact Us

• Poidex Labs LLC
• 548 Market St, Suite 4200, San Francisco, CA 94104, USA
• Email: [email protected]